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Article
The 2012 London Olympics: Innovations in ICT and Social Media Marketing
WCBT Faculty Publications
  • James Santomier, Sacred Heart University
  • Patricia I. Hogan, Northern Michigan University
  • Reinhard Kunz, Universitat Bayreuth
  • Anita M. Santasier
Document Type
Peer-Reviewed Article
Publication Date
1-1-2016
Abstract

The 2012 London Olympics was a technological and marketing watershed event in the history of live sport mega events. A case study of the 2012 London Olympics was used to demonstrate how effective management of innovations in (a) collaborative information and communication technology (ICT) and (b) social media marketing (SMM) ushered in a new platform template for live sport events worldwide. A review of the literature revealed four primary factors responsible: (1) the foresight, planning, due diligence, and management effectiveness of the Olympic Delivery Authority (ODA), London Organising Committee for the Olympic and Paralympic Games (LOCOG) and their technology partners; (2) the confluence of dramatically increased mobile device use and social media engagement by prosumers; (3) the willingness of sponsors, marketers, and global media enterprises to take risks with innovative media and SMM strategies; and (4) the enthusiasm and passion for sport of prosumers worldwide.

DOI
10.1080/14479338.2016.1237305
Citation Information

Santomier, J.P., Hogan, P.I., & Kunz, R. (2016). The 2012 London Olympics: Innovations in ICT and social media marketing. Innovation: Management, Policy & Practice, 18(3), 251-269. doi:10.1080/14479338.2016.1237305