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Article
The Factors Influencing Consumer Trust of Internet Shopping in Thailand
The American Society of Business and Behavioral Sciences (2012)
  • Howard W. Combs, San Jose State University
  • C. Prompongsatorn
  • N. Sakthong
  • S. Chaipoopirutana
Abstract
This study examinesthe factors influencing consumer trust in internet shopping in Thailand. Utilizing the models from three previous studies, a conceptual framework was developed to examine the relationship between six factors which influence trust in Internet shopping. The study concluded that consumer perception of reputation, security, privacy, ease of use, usefulness, and integrity impact trust in Internet shopping in Thailand. Recommendations are provided for Internet sellers to enable them to increase consumer trust.
Disciplines
Publication Date
2012
Citation Information
Howard W. Combs, C. Prompongsatorn, N. Sakthong and S. Chaipoopirutana. "The Factors Influencing Consumer Trust of Internet Shopping in Thailand" The American Society of Business and Behavioral Sciences Vol. 19 Iss. 1 (2012)
Available at: http://works.bepress.com/howard_combs/13/