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Article
Apple's App Store in Thailand: Factors Affecting Repurchase Intention
Association of Marketing Theory and Practice (2012)
  • Howard W. Combs, San Jose State University
  • S. Subcharoundeeapa
  • S. Chaipoopirutana
Abstract
This study investigates the factors that affect repurchase intention to buy applications on Apple’s App Store in the emerging economy of Thailand. A conceptual model based on prior studies was developed for this project. The variables (a) perceived value, (b) service quality (ease of use, web design, responsiveness, personalization, and assurance), (c) customer satisfaction, and (d) trust were the independent variables which have an effect on repurchase intention (the dependent variable) from Apple’s App Store. The results indicate that perceived value, customer satisfaction, and trust have a direct effect on repurchase intention toward buying applications on Apple’s App Store while perceived value and service quality have an effect on customer satisfaction, and customer satisfaction has an impact on trust. Based on the findings, suggestions are given to Apple Inc. and the iOS developers for encouraging customers to become more satisfied long term users of the Apple Apt store.
Disciplines
Publication Date
2012
Citation Information
Howard W. Combs, S. Subcharoundeeapa and S. Chaipoopirutana. "Apple's App Store in Thailand: Factors Affecting Repurchase Intention" Association of Marketing Theory and Practice (2012)
Available at: http://works.bepress.com/howard_combs/12/