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Selected Works of Heidi Gauder
Presentation
Let’s Chat: Assessing Virtual Reference Service for Optimal User Experience
ALAO 42nd Annual Conference
  • Heidi Gauder, University of Dayton
  • Margaret Barkley, University of Dayton
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Document Type
Poster
Presentation Date
10-28-2016
Conference Location
Wilmington, OH
Abstract

Both librarians and student employees staff our virtual reference service, so ensuring consistent and quality chat transactions is important. Sample transcripts from fall 2014 were evaluated, and a fall 2015 follow-up analysis reviewed service improvement efforts. This poster will highlight how a simple scale can be used to assess virtual reference service.

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Additional information is included on the Poster Libguide: http://libguides.udayton.edu/chat

Citation Information
Heidi Gauder and Margaret Barkley. "Let’s Chat: Assessing Virtual Reference Service for Optimal User Experience" ALAO 42nd Annual Conference (2016)
Available at: http://works.bepress.com/heidi_gauder/16/