An Analysis of Archived Reference Transactions: Taking What We Observe and Improving How We Teach
From simple recording methods to specifically designed library software options, reference transactions are archived but rarely analyzed. Whether your system is sophisticated or basic, learn how to take the feedback that students are already providing in reference transactions and use it to improve your library instruction.
Heather K. Beirne and Emily R. Aldridge. "An Analysis of Archived Reference Transactions: Taking What We Observe and Improving How We Teach" Kentucky Library Association Library Instruction Round Table (LIRT) Retreat. Transylvania University. Jun. 2012.
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