Grant Cairncross, BA(Well), GradDipBusAdmin(Massey), MBus (SCU). Grant joined the School of Tourism and Hospitality Management at Southern Cross University in 1997, having previously resided in New Zealand. He has extensive management experience as a Human Resource and Industrial Relations practitioner and has also worked as an Organisational Change consultant, working in areas as diverse as hospitality, the public sector, general and pipeline construction, small business, and tourism. Grant has key interests in employment and service quality, quality of working life, the future of work and organisational and personal change. He has worked throughout Australia and New Zealand with an 18-month assignment in the oil exploration industry in Norway. Grant’s experience spans both the private and public sectors with employers and employee organizations, and he has been involved in corporate-wide change and change at the individual work group and departmental levels. Grant’s research interests include employment relations strategies and their effects on service quality in the tourism and hospitality industry, the overall physical/sociological and economical value of a holiday, Occupational Health & Safety in tourism and hospitality, the effects of changing work patterns on holiday destinations and employee relations, the effects of demographics on the Tourism & Hospitality labour market, and downshifting and ‘seachangers’ and what they mean for the Tourism & Hospitality industry.
Journal articles
Training and service quality - a case study analysis of regional Australian restaurants (with Simon J. Wilde and Lucinda Hutchinson), Tourism and Hospitality Planning & Development (2008)
The incorporation of training procedures, both formal and informal, within hospitality firms is recognised as...
Generation Y and innovator employers in the Australian tourism and hospitality industry (with Jeremy Buultjens), Journal of Economic and Social Policy (2007)
It appears that there are employers who believe that Generation Y employees are often problematic....
Poverty, indigenous culture and ecotourism in remote Australia (with Don Fuller, Julia Caldicott, and Simon J. Wilde), Development (2007)
Significant challenges exist for Indigenous people in identifying suitable economic and commercial development opportunities directed...
Well-being and its discontents: a critique of Hamilton and Dennis’ Affluenza (with Richard Hil), Journal of Economic and Social Policy (2007)
This article develops a critique of Hamilton and Dennis's book Affluenza. In recognising many of...
A thematic review of Club Management Magazine Australia: 1993-2003 (with Lyndall Coomber, Szu Hann Lee, and Yun Lok Lee), International Journal of Hospitality and Tourism Administration (2006)
This analysis of articles from 1993 to 2003 in Australia's premier club management trade magazine,...
Book chapters
Occasional papers
Generation Y and work in the tourism and hospitality industry: Problem? What Problem? (with Jeremy Buultjens), Centre for Enterprise Development and Research Occasional Paper (2007)
It appears that there are employers who believe that Generation Y employees are often problematic....
Presentations
Employment arrangements and managing knowledge capital in hotels and resorts in eastern Australia: the casualisation conundrum (with S Kelly), paper presented to the Australia and New Zealand Academy of Management Conference (ANZAM), December 2-5, Sydney, Australia (2007)
Generation Y and work: Problem? What problem? (with Jeremy Buultjens), paper presented to the Work, Industrial Relations and Popular Culture Conference, Tweed Heads, New South Wales, September 24 (2007)
Conference publications
The use of employee rewards in NSW Licensed Clubs (with Jeremy Buultjens and L Pike), AIRAANZ Conference 2007: diverging employment relations patterns in Australia and New Zealand (2007)
A study of leave taking among regional NSW GPs (with V Smith), 40th Annual Conference of the Australian Psychological Society (2006)
What's up Doc? Leave taking among regional NSW GPs (with P Brosnan and V Smith), Council for Australian University Tourism and Hospitality Education (2006)
Sea-changers and downshifters and the Australian tourism and hospitality industry – some possible effects (with Jeremy Buultjens), paper presented at the Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference, February 1-5. (2005)
An increasing number of Australian’s are opting out of the ‘rat-race’. They either do this...