Grant Cairncross, BA(Well), GradDipBusAdmin(Massey), MBus (SCU). Grant joined the School of Tourism and Hospitality Management at Southern Cross University in 1997, having previously resided in New Zealand. He has extensive management experience as a Human Resource and Industrial Relations practitioner and has also worked as an Organisational Change consultant, working in areas as diverse as hospitality, the public sector, general and pipeline construction, small business, and tourism. Grant has key interests in employment and service quality, quality of working life, the future of work and organisational and personal change. He has worked throughout Australia and New Zealand with an 18-month assignment in the oil exploration industry in Norway. Grant’s experience spans both the private and public sectors with employers and employee organizations, and he has been involved in corporate-wide change and change at the individual work group and departmental levels. Grant’s research interests include employment relations strategies and their effects on service quality in the tourism and hospitality industry, the overall physical/sociological and economical value of a holiday, Occupational Health & Safety in tourism and hospitality, the effects of changing work patterns on holiday destinations and employee relations, the effects of demographics on the Tourism & Hospitality labour market, and downshifting and ‘seachangers’ and what they mean for the Tourism & Hospitality industry.
Journal articles
The Australian hospitality industry's response to formalised enterprise and individual bargaining prior to the Rudd Government (with Jeremy Buultjens), Journal of Hospitality and Tourism Management (2009)
Formalised enterprise bargaining has been part of the industrial relations framework in Australia since 1991...
Human resource development and 'casualisation' in hotels and resorts in Eastern Australia: getting the best to the customer? (with Stephen J. Kelly), Journal of Management and Organization (2008)
This paper provides an analysis of human resource development and knowledge capital management relations practices...
Human resource development and 'casualisation' in hotels and resorts in Eastern Australia: getting the best to the customer? (tour) (with Stephen J. Kelly), Journal of Management & Organization (2008)
This paper provides an analysis of human resource development and knowledge capital management relations practices...
Training and service quality: a case study analysis of regional Australian restaurants (with Simon J. Wilde and Lucinda Hutchinson), Tourism and Hospitality Planning & Development (2008)
The incorporation of training procedures, both formal and informal, within hospitality firms is recognised as...
Generation Y and innovator employers in the Australian tourism and hospitality industry (with Jeremy Buultjens), Journal of Economic and Social Policy (2007)
It appears that there are employers who believe that Generation Y employees are often problematic....
Books
Training needs of the hospitality industry (with Paul A. Whitelaw, Paul Barron, Jeremy Buultjens, and Michael Davidson), Training needs for the hospitality industry (2009)
Book chapters
Conference publications
Enterprise bargaining: a comparative study of small to medium businesses in the Australian hospitality and clothing and footwear industries (with Jeremy Buultjens and M Crowe), Regulation, Deregulation and Re-regulation: the Scope of Employment Relations in the 21st Century: Proceedings of the the 11th Annual International Employment Relations Association Conference (2009)
Employment arrangements and managing knowledge capital in hotels and resorts in eastern Australia: the casualisation conundrum (with Stephen J. Kelly), Managing our intellectual and social capital: proceedings of the 21st ANZAM Conference (2007)
Generation Y and work: problem? What problem? (with Jeremy Buultjens), Proceedings of the Work, Industrial Relations and Popular Culture Conference (2007)
The use of employee rewards in NSW Licensed Clubs (with Jeremy Buultjens and L Pike), AIRAANZ Conference 2007: diverging employment relations patterns in Australia and New Zealand (2007)
A study of leave taking among regional NSW GPs (with V Smith), 40th Annual Conference of the Australian Psychological Society (2006)
Occasional papers
Generation Y and work in the tourism and hospitality industry: problem? What Problem? (with Jeremy Buultjens), Centre for Enterprise Development and Research Occasional Paper (2007)
It appears that there are employers who believe that Generation Y employees are often problematic....