Grant Cairncross, BA(Well), GradDipBusAdmin(Massey), MBus (SCU). Grant joined the School of Tourism and Hospitality Management at Southern Cross University in 1997, having previously resided in New Zealand. He has extensive management experience as a Human Resource and Industrial Relations practitioner and has also worked as an Organisational Change consultant, working in areas as diverse as hospitality, the public sector, general and pipeline construction, small business, and tourism. Grant has key interests in employment and service quality, quality of working life, the future of work and organisational and personal change. He has worked throughout Australia and New Zealand with an 18-month assignment in the oil exploration industry in Norway. Grant’s experience spans both the private and public sectors with employers and employee organizations, and he has been involved in corporate-wide change and change at the individual work group and departmental levels. Grant’s research interests include employment relations strategies and their effects on service quality in the tourism and hospitality industry, the overall physical/sociological and economical value of a holiday, Occupational Health & Safety in tourism and hospitality, the effects of changing work patterns on holiday destinations and employee relations, the effects of demographics on the Tourism & Hospitality labour market, and downshifting and ‘seachangers’ and what they mean for the Tourism & Hospitality industry.
Employee stress and stressors in gambling and hospitality workplaces (with Margaret Tiyce, Nerilee Hing, and Helen Breen), Journal of Human Resources in Hospitality & Tourism (2013)
Employee stress has harmful effects for employees, organizations, families and society. However, employee stress, and...
How small regional accommodation providers view and respond to online intermediaries (with Joshua Hills), Journal of Vacation Marketing (2011)
The internet has become a particularly important means for distribution in the tourism industry, leading...
Small accommodation providers and UGC web sites: perceptions and practices (with Joshua Hills), International Journal of Contemporary Hospitality Management (2011)
Purpose – This paper aims to understand the perceptions and practices of small accommodation providers...
Achieving Full Employment in Remote Settlements: subsidiarity and path dependence (with Ann Ingamells and Jeremy Buultjens), Journal of Economic and Social Policy (2010)
Many intertwined factors contribute to sustainability in the desert settlements of Birdsville and Bedourie. Taking...
The Australian hospitality industry's response to formalised enterprise and individual bargaining prior to the Rudd Government (with Jeremy Buultjens), Journal of Hospitality and Tourism Management (2009)
Formalised enterprise bargaining has been part of the industrial relations framework in Australia since 1991...
The impact of employment strategies in hotels and resorts: a case study analysis of their effects on service quality and empowerment in Australian four and five-star organisations, School of Tourism and Hospitality Management (2009)
Ultimately this thesis argues that hotels and resorts need to move from using awards to...
Training needs of the hospitality industry (with Paul A. Whitelaw, Paul Barron, Jeremy Buultjens, and Michael Davidson), Training needs for the hospitality industry (2009)
The Simpsons 'on strike': what a viewing audience learns about work from a TV series (with Johan Richard Edelheim), Current trends in technology and society (2012)
Generation Y and work in tourism and hospitality: problem? What problem?’ (with Jeremy Buultjens), Tourism and generation Y (2010)
A thematic review of Club Management Magazine Australia: 1993-2003 (chapter) (with Lyndall Coomber, Szu-Hann Lee, and Yun-Lok Lee), Club management issues in Australia and North America (2006)
This analysis of articles from 1993 to 2003 in Australia's premier club management trade magazine,...
Human resource development, International Encyclopaedia of Hospitality Management (2005)
Cross-border industry clusters: the conduciveness of border regions (with Joshua Hills), The future of work and organisations: 25th Annual Australian and New Zealand Academy of Management Conference (2011)
Identifying visitor service quality in Australian regional botanic gardens (with Gary Crilley, Joshua Hills, and Emily Moskwa), 9th ANZALS Biennial Conference: Exploring New Ideas and New Directions (2010)
Enterprise bargaining: a comparative study of small to medium businesses in the Australian hospitality and clothing and footwear industries (with Jeremy Buultjens and M Crowe), Regulation, Deregulation and Re-regulation: the Scope of Employment Relations in the 21st Century: Proceedings of the the 11th Annual International Employment Relations Association Conference (2009)
Size does matter: training and service quality in small to medium Australian regional hospitality firms (with Simon J. Wilde and Lucinda Hutchinson), 22nd ANZAM Conference 2008: Managing in the Pacific Century (2008)
There is little doubt that small and medium sized enterprises dominate the Australian hospitality sector,...
Employment arrangements and managing knowledge capital in hotels and resorts in eastern Australia: the casualisation conundrum (with Stephen J. Kelly), Managing our intellectual and social capital: proceedings of the 21st ANZAM Conference (2007)
Generation Y and work in the tourism and hospitality industry: problem? What Problem? (with Jeremy Buultjens), Centre for Enterprise Development and Research Occasional Paper (2007)
It appears that there are employers who believe that Generation Y employees are often problematic....