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Selected Works of Glen Rogers
Article
Impact of Exchange Variables on Exit, Voice, Loyalty, and Neglect: An Integrative Model of Responses to Declining Job Satisfaction
Academy of Management Journal (1988)
  • Caryl E. Rusbult, University of North Carolina at Chapel Hill
  • Dan Farrell, Western Michigan University
  • Glen Rogers, Alverno College
  • Arch G. Mainous, University of Texas at Austin
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Abstract
This research offers a new theory predicting the effects of three exchange variables, job satisfaction, investment size, and quality of alternatives, on four general responses to dissatisfaction—exit, voice, loyalty, and neglect. Three studies designed to test model predictions' received good support. High satisfaction and investment encouraged voice and loyalty and discouraged exit and neglect. Satisfaction and investment interacted, with variations in investment most strongly promoting voice given high satisfaction. Better alternatives encouraged exit and voice and discouraged loyalty. However, there was no link between alternatives and neglect.
Disciplines
Publication Date
September 1, 1988
DOI
10.2307/256461
Citation Information
Caryl E. Rusbult, Dan Farrell, Glen Rogers and Arch G. Mainous. "Impact of Exchange Variables on Exit, Voice, Loyalty, and Neglect: An Integrative Model of Responses to Declining Job Satisfaction" Academy of Management Journal Vol. 31 Iss. 3 (1988) p. 599 - 627 ISSN: 0001-4273
Available at: http://works.bepress.com/glen-rogers/7/
Creative Commons license
Creative Commons License
This work is licensed under a Creative Commons CC_BY-NC-ND International License.