Strategic ICT alignment in emergency management

Marcus Vogt, Bond University
Kieth Hales, Bond University
Dieter Hertweck
Gavin Finnie, Bond University

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Published Version.

Vogt, M., Hales, K., Hertweck, D. and Finnie, G. (2010). Strategic ICT alignment in emergency management. Paper presented at the 7th international ISCRAM conference, Seattle, USA.

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© Copyright Marcus Vogt, Kieth Hales, Dieter Hertweck & Gavin Finnie, 2010

Abstract

This paper shows preliminary results of an ongoing research project on the benefits of Strategic ICT Alignment in the domain of disaster management. The research is based on current literature in that area, an observation of a multi-organizational pandemic exercise in a large German municipality and interviews with stakeholders of different emergency management organizations in Germany and Australia. The preliminary results show that emergency managers can feel overwhelmed by the complexity of ICT and are unable to estimate the value and impact of ICT on their processes. Consequently, the paper identifies a research gap in the area of ICT Governance and Emergency Management, which will guide the coming research stages in order to develop a Strategic ICT Alignment framework for emergency management organizations.