[Extract] The proliferation of inspirational leadership and management publications available in libraries and bookshops suggests...

Collection and interpretation of information and data were key elements in a planned change management...

[Extract] Customer satisfaction surveys and other feedback systems provide data and information on a range...

Change management strategies, as discussed in the literature, commonly share similar approaches and processes. Quality...

Measuring the performance of individual library services and processes is now well developed; it is...

It is said that Abdul Kassem Ismael, the scholarly Grand Vizier of Persia in the...

[Extract] The announcement of the establishment of a Quality Audit Agency to evaluate the performance...

Quality management was formally adopted by the University of Wollongong Library in 1994 as a...

A transformation is taking place at the University of Wollongong Library. An extension to the...

The University of Wollongong Library is the first library in Australia to be awarded the...