[Extract] The proliferation of inspirational leadership and management publications available in libraries and bookshops suggests...

Quality management was formally adopted by the University of Wollongong Library in 1994 as a...

Collection and interpretation of information and data were key elements in a planned change management...

[Extract] Customer satisfaction surveys and other feedback systems provide data and information on a range...

Change management strategies, as discussed in the literature, commonly share similar approaches and processes. Quality...

Measuring the performance of individual library services and processes is now well developed; it is...

It is said that Abdul Kassem Ismael, the scholarly Grand Vizier of Persia in the...

[Extract] The announcement of the establishment of a Quality Audit Agency to evaluate the performance...

A transformation is taking place at the University of Wollongong Library. An extension to the...

The University of Wollongong Library is the first library in Australia to be awarded the...