Felicity McGregor is the former University Librarian at the University of Wollongong (1998-2010). Her professional activities included membership of the Council of Australian University Librarians (CAUL) and UNISON (University Libraries in NSW). Felicity was an auditor for the Australian Universities Quality Agency. Felicity's University activities included Chair of the Library Consultative Committee and membership of the University Planning and Advisory Committee, elearning Steering Committee, Deans, Senior Executive and Directors and Academic Senate. Research interests include quality assurance, staff development and performance management.
Book Chapters
Excellent Libraries: A Quality Assurance Perspective, Academic Services Division - Papers (2004)
[Extract] The proliferation of inspirational leadership and management publications available in libraries and bookshops suggests...
Journal Articles
Quality Assessment - combating complacency, Academic Services Division - Papers (1997)
Quality management was formally adopted by the University of Wollongong Library in 1994 as a...
Conference Papers
Measurement and milestones - sustaining improvement (with M. H. Jantti), Academic Services Division - Papers (2007)
Collection and interpretation of information and data were key elements in a planned change management...
Exploring the mystery of service satisfaction, Academic Services Division - Papers (2005)
[Extract] Customer satisfaction surveys and other feedback systems provide data and information on a range...
Quality management/change management: two sides of the same coin?, Academic Services Division - Papers (2004)
Change management strategies, as discussed in the literature, commonly share similar approaches and processes. Quality...
Benchmarking with the best, Academic Services Division - Papers (2003)
Measuring the performance of individual library services and processes is now well developed; it is...
Inside, outside and upside down, Academic Services Division - Papers (2001)
It is said that Abdul Kassem Ismael, the scholarly Grand Vizier of Persia in the...
Other Contributions
Wollongong: from bunker to beauty, Academic Services Division - Papers (2007)
A transformation is taking place at the University of Wollongong Library. An extension to the...
Investors in People, Academic Services Division - Papers (2000)
The University of Wollongong Library is the first library in Australia to be awarded the...