Felicity McGregor is the University Librarian at the University of Wollongong. Her
professional activities include membership of the Council of Australian University
Librarians (CAUL) and UNISON (University Libraries in NSW), Convenor of the CAUL Best
Practice Working Group and Auditor with the Australian Universities Quality Agency
(AUQA). Felicity's university activities include Chair of the Library Consultative
Committee and membership of the Information Technology Policy Advisory Group (Academic),
University Internationalisation Committee, University Research Committee, Deans, Senior
Executive and Directors, and Academic Senate.

Articles

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Wollongong: from bunker to beauty, Academic Services Division - Papers (2007)
A transformation is taking place at the University of Wollongong Library. An extension to the...
 

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Investors in People, Academic Services Division - Papers (2000)
The University of Wollongong Library is the first library in Australia to be awarded the...
 

Contributions to Books

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Excellent Libraries: A Quality Assurance Perspective, Academic Services Division - Papers (2004)
[Extract] The proliferation of inspirational leadership and management publications available in libraries and bookshops suggests...
 

Presentations

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Measurement and milestones - sustaining improvement (with M. H. Jantti), Academic Services Division - Papers (2007)
Collection and interpretation of information and data were key elements in a planned change management...
 

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Exploring the mystery of service satisfaction, Academic Services Division - Papers (2005)
[Extract] Customer satisfaction surveys and other feedback systems provide data and information on a range...
 

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Quality management/change management: two sides of the same coin?, Academic Services Division - Papers (2004)
Change management strategies, as discussed in the literature, commonly share similar approaches and processes. Quality...
 

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Benchmarking with the best, Academic Services Division - Papers (2003)
Measuring the performance of individual library services and processes is now well developed; it is...
 

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Performance measures, benchmarking and value, Academic Services Division - Papers (2000)
[Extract] The announcement of the establishment of a Quality Audit Agency to evaluate the performance...