Presentation
Unpacking the Influence of Online Students’ Perceived Course Satisfaction/Dissatisfaction on their Performance
Online Learning Consortium
(2018)
Abstract
To what extent do online students perceive that their satisfying and dissatisfying online course experiences influenced their online course performance? Answering this question bears significance, given the escalating number of higher education online courses and programs, in which student satisfaction is underscored as a quality indicator (Allen, Seaman, Poulin, & Straut, 2016; Quality Matters, 2014). The significance of including students’ voices for informing enhancements to online course design and development continues to gain researchers’ attention in this fastest growing course modality in higher education (Clinefelter & Aslanian, 2016; Jacobi, 2016; Shattuck, 2015). Unlike their counterparts in traditional face-to-face classes, students in the online environment are usually more mature and challenged to be self-directed in their learning that requires high levels of motivation and confidence in order to succeed (Katt & Condly, 2009; Kauffman, 2015). Employing the Keller’s ARCS Model (Milman & Wessmiller, 2016) and Herzberg’s two-factor theory (Herzberg, Mausner, & Snyderman, 1959), the current presentation intents to unpack online master’s students’ perception of the influence of their satisfying and dissatisfying online course experiences on their online course performance. Based on findings from a doctoral dissertation that examined such influence on online students’ course performance, the presenters will recommend instructional strategies that could lead to satisfying online learning experiences that could potentially increase online students’ course performance.
Disciplines
Publication Date
Spring April, 2018
Location
Nashville, TN
Citation Information
Firm Faith Watson and Debra Ferdinand-James. "Unpacking the Influence of Online Students’ Perceived Course Satisfaction/Dissatisfaction on their Performance" Online Learning Consortium (2018) Available at: http://works.bepress.com/firmfaith-watson/9/