Information Literacy
Clicking with your Audience: Evaluating the Use of Personal Response Systems in Library Instruction (with Lorrie A. Knight), Communications in Information Literacy (2010)
University of the Pacific librarians used personal response systems (PRS) or clickers in first- year...
Reference Services
Using Libstats Statistical Tracking Software to Assess Library Services for Strategic Planning (with Lorrie A. Knight), Leading the Reference Renaissance: Today's Ideas for Tomorrow's Cutting Edge Services (2011)
In today’s numbers-driven environment, organizations need to quantify performance and impact for planning and administrative...