Qualifications 

Classical Rhetoric and Composition - Purdue University 

Bachelor of Science (English Education) - Central Michigan 

Master of English - Eastern Michigan 

Elizabeth Roberts received her Ph.D. in Classical Rhetoric and Composition from Purdue
University. Her dissertation was an ethnographic case study based on a three year study
at Hospitality Valuations Services (HVS) in New York City. Her areas of teaching are
multicultural management, managerial communication, and organisational behaviour. Most
recently, she was Associate Professor and Associate Head of School at the School of
Hospitality and Tourism at Auckland University of Technology. She was on the faculty at
the School of Hotel Administration at Cornell University in Ithaca, N.Y. for sixteen
years. In that capacity, she served as Associate Dean at the Australian International
Hotel School in Canberrra and as Visiting Professor at IMHI/ESSEC Graduate School in
Paris, France. She has published numerous articles in business communication and
hospitality journals and has delivered over sixty presentations and papers in the U.S.
and internationally. Elizabeth Roberts has also been actively involved as a consultant
and trainer within the hospitality industry and has worked for international hotel chains
throughout North America, Europe, the Middle East, China, Singapore, Australia and New
Zealand.

Articles

Mind the gap: Aligning learning and graduate outcomes through industry partnerships, Journal of hospitality and tourism management (2009)

The aim of this concept article is twofold: (1) to explore the issue of quality...

 

When West meets East: Teaching a managerial communication course in Hong Kong (with Elizabeth A. Tuleja), Hotel, Resort & Tourism Management (2008)

Although considerable previous research has focused on Chinese students' expectations and experiences while studying in...

 

Link

Guest perceptions of hotel loyalty (with David DM Mason and Carmen Tideswell), Journal of Hospitality and Tourism Research (2006)

This research reports on a qualitative survey of hotel guest loyalty. The approach was unusual...