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Consumer Wait Management Strategies for Negative Service Events: A Coping Approach

Elizabeth G. Miller, University of Massachusetts - Amherst
Barbara E. Kahn
Mary Frances Luce

Suggested Citation

Elizabeth G. Miller, Barbara E. Kahn, and Mary Frances Luce. "Consumer Wait Management Strategies for Negative Service Events: A Coping Approach" Journal of Consumer Research 34.5 (2008): 635-648.



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