No subject area
Children's Use of On-Package Nutritional Claim Information (with Kathleen Seiders, Maureen Kenny, and Mary Walsh), Journal of Consumer Behavior (2011)
Transforming Consumer Health (with Punam Anand Keller, Debra L. Scammon, Pia A. Albinsson, Shalini Bahl, Jesse R. Catlin, Kelly L. Haws, Jeremy Kees, Tracy king, Ann M. Mirabito, Paula C. Peters, and Robert M. Schindler), Journal of Public Policy & Marketing (2011)
Understanding Emotional Reactions for Negative Services: The Impact of Efficacy Beliefs and Stage in Process (with Mary Frances Luce, Barbara E. kahn, and Emily F. Conant), Journal of Service Research (2009)
Consumer Wait Management Strategies for Negative Service Events: A Coping Approach (with Barbara E. Kahn and Mary Frances Luce), Journal of Consumer Research (2008)