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Presentation
Challenges to Aligning Coordination Technology with Organizations, People, and Processes in Healthcare
Hawaii International Conference on System Sciences 2017 (HICSS-50)
  • Susan Sherer, Lehigh University Department of Management
  • Chad Meyerhoefer, Lehigh University Department of Economics
  • Donald Levick, Lehigh Valley Health Network
Location
Hilton Waikoloa Village, Hawaii
Event Website
http://www.hicss.hawaii.edu
Start Date
1-4-2017
End Date
1-7-2017
Description

Healthcare coordination has proven difficult to achieve, even with new coordination technologies such as shared electronic health records. Successful coordination requires alignment of information technology with new organizational structures, reskilled personnel, and reengineering of work processes. We suggest that this is more challenging in the healthcare industry as a result of the need for integrating information across care cycles, payment and regulatory mechanisms, high degree of professional control, failure impact and privacy concerns, and information granularity across the care cycle. We illustrate these challenges with several examples from a qualitative study of the integration of electronic health records between hospital and ambulatory practices. \

Citation Information
Susan Sherer, Chad Meyerhoefer and Donald Levick. "Challenges to Aligning Coordination Technology with Organizations, People, and Processes in Healthcare" (2017)
Available at: http://works.bepress.com/donald_levick_lvhn/64/