Presentations
Toward a more accurate view of when and how people seek help with computer applications (with Edith Elizalde and Nathaniel Bean), Proceedings of SIGDOC 2007 (2007)
Based on 40 interviews and 11 on-site workplace observations of people using computer applications at...
Usability inspection methods after 15 years of research and practice (with Tasha Hollingsed), Proceedings of SIGDOC 2007 (2007)
Usability inspection methods, such as heuristic evaluation, the cognitive walkthrough, formal usability inspections, and the...
A computational model of culture-specific conversational behavior (with Dusan Jan, David Herrera, Bilyana Martinovski, and David Traum), 7th International Conference on Intelligent Virtual Agents (IVA07) (2007)
This paper presents a model for simulating cultural differences in the conversational behavior of virtual...
What users say they want in documentation (with Karen Ward), Proceedings of SIGDOC 2006 (2006)
While earlier work provided a partial view of users’ preferences about manuals, for most users...
Why don't people read the manual? (with Karen Ward), Proceedings of SIGDOC 2006 (2006)
Few users of computer applications seek help from the documentation. This paper reports the results...
Co-generation of text and graphics (with Brian Lowe), Proceedings of SIGDOC 2005 (2005)
content in documentation, it is possible to produce both text and graphics from a single...
Root causes of lost time and user stress in a simple dialog system (with Nigel Ward, Anais Rivera, and Karen Ward), 9th European Conference on Speech Communication and Technology (Interspeech'2005 — Eurospeech), (2005)
As a priority-setting exercise, we compared interactions between users and a simple spoken dialog system...
Usability over time (with Valerie Mendoza), Proceedings of SIGDOC 2005 (2005)
Testing of usability could perhaps be more accurately described as testing of learnability. We know...
Assessing Effectiveness of Personality Style in Documentation (with Kenneth Sayles), Proceedings of SIGDOC 2004 (2004)
This paper extends previous work by other researchers that indicated that users of computers preferred...
Post-Training Support for Learning Technology (with Sam Snoddy Jr.), Proceedings of SIGDOC 2004 (2004)
To examine the effects of post-training support, we studied the introduction of new gradebook software...
An Interaction Initiative Model for Documentation (with Karen Ward), Proceedings of SIGDOC 2003 (2003)
In this paper we propose a model of creation and use of documentation based on...
Hands-Free Documentation (with Karen Ward), Proceedings of SIGDOC 2003 (2003)
In this paper, we introduce an analysis of the requirements and design choices for hands-free...
Extending Direct Manipulation in a Text Editor (with Francisco Romero, Edgar Rene Saenz, and Armando Sandoval), Proceedings of SIGDOC 2002 (2002)
This paper describes the implementation of a prototype text editor that incorporates conversation-like features through...
Accounting for Domain Context in Evaluation (with Meriem Chater), Proceedings of the Conference on Computer-Aided Learning in Engineering Education (CALIE 01) (2001)
Work is situated activity. Taking into account human factors in evaluation involves considering not only...
Users and Uses of Synchronous Business Communications Software (with Eleanor Wynn), Proceedings of SIGDOC 2001 (2001)
To help designers and authors understand users' intentions and work practices for synchronous business communications...
"Conversational" Dialogues in Direct-Manipulation Interfaces, Proceedings of the 2nd IJCAI Workshop on Knowledge and Reasoning in Practical Dialogue Systems (2001)
This paper reports ongoing research in extending direct-manipulation interfaces by incorporating, via the direct-manipulation modality...