From Incivility to Civility: Transforming the Culture
Organizations everywhere are undergoing significant change. Nursing education and practice are no exceptions. Nursing organizations face several challenges, including pressure to manage costs while improving quality, identifying opportunities for growth, dealing with financial uncertainty, stewarding limited resources and contributing to the health and well-being of society. Thus, nurse leaders must act boldly to transform the culture of the organization. This bold approach is not for the feeble or faint of heart. Transforming an organization’s culture is not only time-consuming and complex; it requires a strong commitment to long-term change.
Cynthia M. Clark. "From Incivility to Civility: Transforming the Culture" Reflections on Nursing Leadership 36.3 (2010).