Articles

Link

Using LibQUAL+™ and Developing a Culture of Assessment in Libraries (with Kaylyn Hipps), ARL: A Bimonthly Report (2002)
 

Books

Libraries Act on Their LibQUAL+(TM) Findings: From Data to Action - Preface (2004)
 

An Examination of Lotka's Law in the Field of Library and Information Studies (2008)