Library and Information Studies

				



An Examination of Lotka's Law in the Field of Library and Information Studies (2008)
	

	
 

					

				

			
Library Service Quality

				



Libraries Act on Their LibQUAL+(TM) Findings: From Data to Action - Preface (2004)
	

	
 

					

				

				

			
Link



Using LibQUAL+™ and Developing a Culture of Assessment in Libraries (with Kaylyn Hipps), ARL: A Bimonthly Report (2002)