Library Web User Survey - Designing Online Access

Carole A. George, Carnegie Mellon University

Abstract

This paper is a revision of the report prepared for the Carnegie Mellon University Libraries as summary of the Library Web User Survey conducted in March 2001.

The Library Web User Survey was carried out to generate information that would support the redesign of the Library’s web site. Provided as an electronic as well as paper and pencil survey, the survey totaled 367 eligible responses.

The results, though indicating no major problems, suggested that a revision was in order. The problems indicated by the responses focused on the front page layout, locating information and navigating the site, and the Cameo search engine and interface. Participants also requested the addition of new features and links. Recommendations for redesign efforts would emphasize reorganizing and re-labeling links, featuring the reference and student services links on the home page; providing a global navigation bar and footer; providing a logical movement through the site; providing a site map; improving the functionality of the “Search this Site” link, increasing the visibility of the online librarian assistance; creating a simple, uncluttered, visually pleasing design; and adding some of the new features and links that have been suggested by users.