I currently work at the Carnegie Mellon University Libraries as a Human Factors Researcher. My work has focused on evaluation studies related to library services and usability evaluation studies related to the library's digital interfaces. I began at the Libraries in 2000. Previous to Carnegie Mellon, I was a research associate at the Learning, Resarch and Development Center at the University of Pittsburgh. My primary interest is in research and evaluation studies that inform the educational process and the provision of educational services.
Copyright
Testing the Barriers to Digital Libraries: A Study Seeking Copyright Permission to Digitize Published Works, New Library World (2005)
Purpose: The aim was to explore the issues related to acquiring copyright permission with the...
Educational Policy
Strategic Planning: Key Environment Indicators for Pennsylvania, Eric database (1993)
Now that the State Board of Education has adopted new regulations requiring all school districts...
Information Research
Scholarly Use of Information: Graduate Students' Information Seeking Behaviour (with A. Bright, T Hurlbert, E C. Linke, G St. Clair, and J Stein), Information Research (2006)
Introduction. This study explored graduate students' information behaviour related to their process of inquiry and...
Usability Testing & Evaluation
Lessons Learned: Usability Testing a Federated Search Product, The Electronic Library (2008)
Purpose. Usability testing using think aloud protocols was conducted on the MetaLib interface, a new...
User-Centred Library Websites: Usability evaluation methods (2008)
More frequently than ever before, students, faculty and others are accessing the resources of college...
Metalib Usability Test - Think Aloud Protocols, Carnegie Mellon University Libraries (2006)
Introduction. Usability testing using think aloud protocols was conducted on the MetaLib, a new product...
Usability Testing and Design of a Library Website: An Iterative Approach, OCLC Systems and Services (2005)
Purpose. The purpose of this paper is to provide a case study of the usability...
Library Web User Survey - Designing Online Access, Proceedings of the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services (2001)
This paper is a revision of the report prepared for the Carnegie Mellon University Libraries...