Articles

The role of user-generated content in tourists' travel planning behaviour (with Stephen Burgess, Carmine Sellitto, and Jeremy Buultjens), Journal of hospitality marketing and management (2009)

This article reports on research that investigates how websites containing user-generated content (UGC) are used...

 

Trust perceptions of online travel information by different content creators: Some social and legal implications. (with Stephen Burgess, Carmine Sellitto, and Jeremy Buultjens), Information systems frontiers: A journal of research and innovation (2009)

Consumers are increasingly turning to the online environment to provide information to assist them in...

 

OpenURL

Acculturation, travel, lifestyle, and tourist behavior: a study of Korean immigrants in Australia (with Sun Hee Lee), Tourism Culture and Communication (2007)

While tourism research has already considered the specific travel behaviors and preferences of people from...

 

OpenURL

Guest perceptions of hotel loyalty (with David DM Mason and Elizabeth Roberts), Journal of Hospitality and Tourism Research (2006)

This research reports on a qualitative survey of hotel guest loyalty. The approach was unusual...

 

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Understanding attitudes towards leisure travel and the constraints faced by senior Koreans (with Sun Hee Lee), Journal of Vacation Marketing (2005)

The senior segment of the Korean population is rapidly becoming an attractive target market for...

 

OpenURL

A student perspective on the use of team-based assessment to achieve the requirement to be creative: a study of entrepreneurship studies, Journal of Teaching in Travel and Tourism (2004)

This study reports the findings of a qualitative research project conducted with a group of...

 

OpenURL

Developing and rewarding loyalty to hotels: the guest's perspective (with Elizabeth Fredline), Journal of Hospitality and Tourism Research (2004)

With the changing focus of marketing in the hospitality industry having moved toward relationship marketing...

 

OpenURL

Identifying antecedent factors to the traveler's pursuit of a multidestination travel itinerary (with Bill Faulkner), Tourism Analysis (2003)

In recent times, several studies have investigated a particular form of travel known as multidestination...

 

OpenURL

Multidestination tourist travel: some preliminary findings on international visitors' exploration of Australia (with Bill Faulkner), Turizam (2002)
 

OpenURL

An integrative approach to tourism forecasting: a glance in the rear view mirror (with Trevor Mules and Bill Faulkner), Journal of Travel Research (2001)

In 1996, the South Australian Tourism Commission initiated a tourism forecasting and economic impact study...

 

OpenURL

Leveraging tourism benefits from the Sydney 2000 Olympics (with B Faulkner), Pacific Tourism Review (1999)

This article aims to use the Sydney 2000 Olympics as a case study for reviewing...

 

OpenURL

Multidestination travel patterns of international visitors to Queensland (with Bill Faulkner), Journal of Travel Research (1999)

Tourists frequently undertake multidestination trips to maximize the benefits of travel. A more detailed understanding...

 

OpenURL

A comparative study on hospitality education in Australia (with M Davidson), Journal of Hospitality and Tourism Education (1998)
 

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A framework for monitoring community impacts of tourism (with Bill Faulkner), Journal of Sustainable Tourism (1997)

This paper describes a framework which has been designed for a comparative study of the...

 

Books

Sustainable regional tourism destinations: best practice for the sustainable management, development and marketing of regional tourism destinations (with M Wray, D Dredge, Jeremy Buultjens, M Hollick, D Lee, and M Pearlman), Sustainable regional tourism destinations: best practice for the sustainable management, development and marketing of regional tourism destinations (2009)
 

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The road more travelled: multi-destination itineraries of international visitors to Australia, Graduate College of Management Papers (2004)
 

Gold Coast tourism market analysis (with Bill Faulkner), Graduate College of Management Papers (2002)
 

Book Chapters

A study of Web 2.0 tourism sites: a usability and web features perspective (with Carmine Sellitto, Stephen Burgess, and Jeremy Buultjens), Tourism informatics: visual travel recommender systems, social communities, and user interface design (2009)
 

Rejuvenating a maturing tourist destination: the case of the Gold Coast, Australia (with Bill Faulkner), The tourism area life cycle (2005)
 

Rejuvenating a maturing tourist destination (with Sparks B and Noakes S), Services marketing: a managerial approach (2003)
 

Services marketing issues in tourism and hospitality (with B Sparks), Services marketing: a managerial approach (2003)
 

Conference Papers

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User-generated content (UGC) in tourism: benefits and concerns of online consumers (with Stephen Burgess, Carmine Sellitto, and Jeremy Buultjens), Information Systems in a Globalising World: Challenges, Ethics and Practices: Proceedings of the 17th European Conference on Information Systems (2009)

This paper examines the views of travel consumers that search for information online in relation...

 

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Linking destination competitiveness and destination development: findings from a mature Australian tourism destination (with Simon J. Wilde), Travel and Tourism Research Association (TTRA) European Chapter Conference: Competition in tourism: business and destination perspectives (2008)

Whilst the study of tourism destination competitiveness continues to gain interest amongst tourism researchers (Evans,...

 

Principal factors contributing to the competitiveness of tourism destinations at varying stages of development (with Simon J. Wilde), Proceedings of Tourism and Hospitality Research, Training and Practice: “Where the 'bloody hell' are we?”: 18th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference (2008)