Qualifications: BIntBus (Hons) (GU) Grad Cert Higher Ed (GU) PhD (GU) (Tourism Management) Carmen's areas of teaching expertise include hospitality and tourism marketing; service operations management; accommodation management; and entrepreneurship in tourism and hospitality. She has taught in, and managed, academic programs in hotel management for the last eight years. Her academic qualifications include a PhD in Tourism Management; a Graduate Certificate in Higher Education; and a Bachelor of International Business Relations with Honours. She has worked in the hospitality industry as Marketing Manager for a 5-star integrated resort. Carmen's current research interests focus on marketing and consumer behaviour issues in tourism and hospitality. Most recently she has undertaken research which explores the influence of user-generated content on tourism and hospitality consumers' travel planning behaviour. She has also conducted research about consumer loyalty and repeat purchase in the hospitality industry. Her research has been published in a range of international journals including the Journal of Hospitality Marketing and Management; Journal of Travel Research; Journal of Hospitality and Tourism Research, Journal of Vacation Marketing and Journal of Teaching in Travel and Tourism
Articles
The role of user-generated content in tourists' travel planning behaviour (with Stephen Burgess, Carmine Sellitto, and Jeremy Buultjens), Journal of hospitality marketing and management (2009)
This article reports on research that investigates how websites containing user-generated content (UGC) are used...
Trust perceptions of online travel information by different content creators: Some social and legal implications. (with Stephen Burgess, Carmine Sellitto, and Jeremy Buultjens), Information systems frontiers: A journal of research and innovation (2009)
Consumers are increasingly turning to the online environment to provide information to assist them in...
Acculturation, travel, lifestyle, and tourist behavior: a study of Korean immigrants in Australia (with Sun Hee Lee), Tourism Culture and Communication (2007)
While tourism research has already considered the specific travel behaviors and preferences of people from...
Guest perceptions of hotel loyalty (with David DM Mason and Elizabeth Roberts), Journal of Hospitality and Tourism Research (2006)
This research reports on a qualitative survey of hotel guest loyalty. The approach was unusual...
Understanding attitudes towards leisure travel and the constraints faced by senior Koreans (with Sun Hee Lee), Journal of Vacation Marketing (2005)
The senior segment of the Korean population is rapidly becoming an attractive target market for...
Books
Sustainable regional tourism destinations: best practice for the sustainable management, development and marketing of regional tourism destinations (with M Wray, D Dredge, Jeremy Buultjens, M Hollick, D Lee, and M Pearlman), Sustainable regional tourism destinations: best practice for the sustainable management, development and marketing of regional tourism destinations (2009)
The road more travelled: multi-destination itineraries of international visitors to Australia, Graduate College of Management Papers (2004)
Gold Coast tourism market analysis (with Bill Faulkner), Graduate College of Management Papers (2002)
Book Chapters
A study of Web 2.0 tourism sites: a usability and web features perspective (with Carmine Sellitto, Stephen Burgess, and Jeremy Buultjens), Tourism informatics: visual travel recommender systems, social communities, and user interface design (2009)
Rejuvenating a maturing tourist destination: the case of the Gold Coast, Australia (with Bill Faulkner), The tourism area life cycle (2005)
Rejuvenating a maturing tourist destination (with Sparks B and Noakes S), Services marketing: a managerial approach (2003)
Services marketing issues in tourism and hospitality (with B Sparks), Services marketing: a managerial approach (2003)
Conference Papers
User-generated content (UGC) in tourism: benefits and concerns of online consumers (with Stephen Burgess, Carmine Sellitto, and Jeremy Buultjens), Information Systems in a Globalising World: Challenges, Ethics and Practices: Proceedings of the 17th European Conference on Information Systems (2009)
This paper examines the views of travel consumers that search for information online in relation...
Linking destination competitiveness and destination development: findings from a mature Australian tourism destination (with Simon J. Wilde), Travel and Tourism Research Association (TTRA) European Chapter Conference: Competition in tourism: business and destination perspectives (2008)
Whilst the study of tourism destination competitiveness continues to gain interest amongst tourism researchers (Evans,...