My academic career is focused on the broad area of business service science (BSS).
Founded by IBM, Oracle and the Technology Professional Services Association; the BSS
initiative is a collaboration among technology companies, government agencies and
academics dedicated to fostering advancements in service research. Within this research
domain, my efforts have been focused on three core research streams: (1) customers and
markets; (2) service operations excellence and innovation; and (3) service business
strategy and governance.

Articles

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Color as a source of brand differentiation: Can it be defended? (with T. R. Coltman), Faculty of Informatics - Papers (2009)
 

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Unpacking the RFID Investment Decision (with V. Baker, T. R. Coltman, and S. F. Wamba), Faculty of Informatics - Papers (2009)
 

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Outbound Tourism From China: Literature Review and Research Agenda (with A. Kriz), Faculty of Informatics - Papers (2008)
 

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In Pursuit of a Sustainable Supply Chain (with A. M. Quazi, A. Kriz, and T. R. Coltman), Faculty of Informatics - Papers (2008)
 

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Managing Ethics in the Tourism Supply, Faculty of Informatics - Papers (2008)
 

Contributions to Books

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Unpacking the ERP Investment Decision: An Empirical Assessment of the Benefits and Risks (with Tim Coltman, Katina Michael, and Valerie Baker), The 17th European Conference on Information Systems (ECIS09) (2009)
 

Unpublished Papers

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RFID Adoption Issues: Analysis of Organizational Benefits and Risks (with Samuel F. Wamba, Tim Coltman, and K. Michael), Auto ID Labs (2009)
 

Other

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CV August 2009 (2009)