Articles «Previous Next»

Workplace reasons for saying you're sorry: Discourse Management and Apology in Telephone Interviews

Judith Mattson Bean, Texas Women's University
Barbara Johnstone, Carnegie Mellon University

Suggested Citation

Judith Mattson Bean and Barbara Johnstone. "Workplace reasons for saying you're sorry: Discourse Management and Apology in Telephone Interviews" Discourse processes 17 (1994): 59-81.
Available at: http://works.bepress.com/barbara_johnstone/43