Article
Managing Disruptive Patron Behavior in Law Libraries: A Grey Paper
Law Library Journal
(2015)
Abstract
Nearly all law library staff have encountered, and likely will encounter, some measure of challenging patron behavior. In this article, the authors develop best practices based on their 2014 online survey of law library staff, follow-up correspondence with several survey respondents, and a review of case law and relevant literature within law librarianship and other fields.
Keywords
- library,
- patron
Disciplines
Publication Date
2015
Citation Information
Nicole P Dyszlewski, Kristen R Moore and Genevieve Tung. "Managing Disruptive Patron Behavior in Law Libraries: A Grey Paper" Law Library Journal Vol. 107 Iss. 4 (2015) p. 491 - 542 ISSN: 0023-9283 Available at: http://works.bepress.com/aallcallforpapers/87/